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xcellent customer service is a key
element of SCHERDELʼs corpo-
rate strategy. This includes providing
services where global customers oper-
ate their production facilities. In order to
meet the high demands of local pres-
ence, sales teams are not only active
at the companyʼs headquarters and
SCHERDEL production facilities,
but also in numerous international
service centres. Currently, there are
SCHERDEL service centres in 14 coun-
tries across Europe, Asia and America.
The highly qualified field staff in these
service centres share their wealth of
knowledge and experience with cus-
tomers and cooperate with clients to
develop problem solutions. As a result,
they spend most of their time outside
the office “on site”.
A key job of these sales specialists is
to explore and react quickly to future
trends as a basis for further develop-
ment. The SSC staff are, therefore, fully
conversant with the language, culture
and mentality of the respective country.
This is essential to ensure optimum or-
ganization of the supply chain in order
to spot and eliminate supply bottle-
necks in production lines. Further roles
include processing trade enquiries and
providing technical advice and guid-
ance.
In Germany, Europeʼs largest market
which manufactures around six million
cars a year, local support is achieved
through four service centres: SSC Ger-
many North, SSC Germany Rhine-
Main, SSC Germany South and SSC
Germany South-West. Other western
European countries with a tradition of
car manufacturing include France (ap-
proximately 2 million vehicles per year),
Spain (approximately 1.9 million vehi-
cles per year) and Great Britain (ap-
proximately 1.4 million vehicles per
year). Furthermore, the Czech Republic
(approximately 1.1 million vehicles per
year) as well as Poland and Slovakia
(approximately 0.6 million vehicles each
per year) are considered key centres of
car making in Eastern Europe.
SCHERDEL maintains personal contact
with the purchasing and R&D depart-
4
MECHANICAL ENGINEERING – LOCATIONS – TECHNOLOGY & PRODUCT DEVELOPMENT –
NEWS AND INFORMATION
SALES
Service centres ensure su
SCHERDEL provides “local” know-how and advice
E
Service centres
Service centre Germany North
Tel.: +49 5308 6949 68
Service centre Germany Rhine-Main
Tel.: +49 6773 91599 14
Service centre Germany South-West
Tel.: +49 7802 93450
Service centre Germany South
Tel.: +49 8142 284404
Service centre China
Tel.: + 86 21 50591 781
Service centre France
Tel.: +33 344 105200
Service centre Great Britain
Tel.: +44 1386 793 443
Service centre Iberia
Tel.: +34 932 804 174
Service centre Italy
Tel.: +41 91 923 34 67
Service centre Poland
Tel.: +48 62 582 1010
Service centre Russia
Tel.: +49 2171 521 38
Service centre Slovakia
Tel.: +421 34 6946 700
Service centre Sweden
Tel.: +46 31 68 0180
Service centre Czech Republic
Tel.: +420 374 702 111
Service centre Turkey
Tel.: +90 224 272 7393
Manufacturing locations and sales
Sales & Marketing headquarters
SCHERDEL GmbH
Marktredwitz, Germany
Tel.: +49 9231 603 400
SCHERDEL Sales Marienberg, Germany
Tel.: +49 3735 710 616
SCHERDEL-MOLTEC Molas Técnicas
S.A., Portugal
Tel.: +351 256 202581
SCHERDEL Sales & Technology,Inc.,
USA
Tel.: +1 231 777 7774 105
SCHERDEL do Brasil Ltda. Brazil
Tel.: +55 15 3235 6730
Manufacturing location and sales
Service centre